Knowledgebase:
VPN Certificate expired. Adding new Certificate (Windows/Mac)
Posted by , Last modified by on 01 June 2015 01:18 PM

This is a knowledge base article for adding your new VPN certificate for Windows and Mac after recieving it from CCS.

 

VPN certificates usually expire after 1 year for security reason.

If that happens please email CCS and let them know so they can send you a new certificate.

After recieving the new certificate from CCS, this is how you add it to get your VPN working again.

 

Mac OS X:

- Click on "Go" in the top bar and hold down the "option" key on the keyboard when the drop down menu appears.

- You should see an option appear in the drop down menu called "Library". Click on it.

- Search for a folder shortcut named "openvpn" and open it.

- You should see a file with your FCAD login name and the extension "%FcadLoginName%.p12"

- i.e. Jane Doe, FCAD login name: jdoe. The file would be name "jdoe.p12"

- Right click (or double click) on that file and select "Move to Trash" from the drop down menu.

- Move the new "%FcadLoginName%.p12" file you received from CCS into this folder.

- Restart your computer and test your VPN and it should connect with the new VPN certificate.

 

For Windows 7:

- With an explorer window open, browse to the following path "C:\Program Files (x86)\OpenVpn\config" folder

- You should see a file with your FCAD login name and the extension "%FcadLoginName%.p12"

- i.e. Jane Doe, FCAD login name: jdoe. The file would be name "jdoe.p12"

- Highlight the file (left click on it) and then right click on it. Select "Delete" from the drop down menu.

- Move the new "%FcadLoginName%.p12" file you received from CCS into this folder ("C:\Program Files (x86)\OpenVpn\config").

- Restart your computer and test your VPN and it should connect with the new VPN certificate.

 

*** If this doesn't work you can try uninstalling the VPN software (tunnelblick for Mac OS X users, OpenVPN for windows users) and reinstalling it with the new certificate on the desktop (for instructions please see the knowledge base article "How to Uninstall and Reinstall Tunnelblick" or check the CCS website) ***

 

If your still having issues please email fcadhelp@ryerson.ca

 

 

 

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