FCAD Exchange server Mail and account Transfer to Ryerson Mail (RMAIL)
Posted by Bill Brishna, Last modified by Bill Brishna on 15 June 2011 09:19 PM

Dan’s E-mail Migration Tips & Suggestions for Outlook 2010:

  • Back-up existing e-mail account:
    • I would strongly suggest that in addition to backing-up to the individuals password protected computer hard drive,  there be space allocated on a password protected server for temporarily storing the of the account so that  in the event of a failure, we know there is a way to recover.
    • Because of FIPPA – e-mails should not be moved to a disk or USB key (unless encrypted)
    • To do back-up 
  1. 1.       Click on File (top left tab) 
  2. 2.       Select Options 
  3. 3.       Select Advanced 
  4. 4.       From right pane, scoll down and select” export”
  5. 5.       From pop up window, select “Export to a file” and click next
  6. 6.       Select “Outlook Data File (.pst) and click next
  7. 7.       Highlight you “inbox”
  8. 8.       Use “Browse” button to select a location on your hard drive to save the file
  • Pick some place you will remember!
  1. 9.       Click “Finish”


  • FCAD Help will need to create new folders to make the back-up available within Outlook so the user can easily access.  This will help encourage and reassure users when it comes to the next step.


  • Before transferring folders to new inbox:
    • After the back-up has been done, have the individual “clean-up” as much of their FCAD inbox(s) as possible.  Highlight the fact that they can still access historical e-mails via their back-up. 
    • For those who still have greater than 1GB of e-mail after the clean-up, a request will need to be made by FCAD Help to add additional storage to the R-mail account


  • Create new inbox within Outlook.
    • This inbox is associated with the account.


  • Transfer of folders from to
    • The user should be informed that they will be moving folders from their FCAD Inbox to the “Mail” folder in their @ryerson  inbox.
    • To move the folder:
  1.  highlight the folder you wish to move
  2. right click
  3. select “move folder”
  4. select the “mail” folder in your @ryerson inbox
  5. wait for the transfer to be complete
  6. check the folder to ensure the move was successful


  • Setting inbox as default in Outlook
    • Each time you open outlook, it will default to
    • You will need to change this to default to
  1. Make sure you’ve highlighted your inbox
  2. Go to File (top left tab)
  3. Click Options
  4. Click Advanced
  5. 5.       from right pane under Outlook start and exit group click Browse.
  6. 6.       Click on your Inbox
  7. 7.       Click OK
  8. 8.       Restart Outlook – it will now default to your @ryerson Inbox.


  • You will need to notify everyone to ensure they are using your e-mail address and not


  • If you are IMAPing your e-mail to a BlackBerry, iPhone or other device, you will need to ensure the device is updated to get e-mail from your account.


  • FCAD help will need to set-up the users account to forward e-mail to the account for a predetermined transitional period.


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